How much is shipping?
Delivery is FREE in Australia when you spend $50.00 or more and charged at Australia Post rates for orders under $50. Express Post is also available at an extra cost.
International orders are calculated on weight and destination. (Import tax and duty charges may be added by your country). OCD Skate Shop are not liable for any of these charges. International orders cannot exceed 20kg per order.
If you supply an incorrect address and your parcel is sent back to us (RTS) you will be notified and you will have to pay for the parcel to be re-sent.
How will my order be delivered?
Our orders are delivered via Australia Post eParcel. When we have shipped your order, you will receive an email with your Tracking Number. You can track the delivery status of your order at: http://auspost.com.au/track. If you didn't receive your confirmation or shipping email, please check your email's Junk Folder :)
Can I have my parcel delivered to a business address?
Yes! If you are having your item posted to a business address, please include the business name on your order.
What if I am not there to accept my parcel?
All orders require a signature on delivery or can be 'Left in safe place'. If no-one is able to sign for the package then a card will be left at the address, indicating where the parcel can be collected from (usually the nearest Australia Post outlet).
If you wish to have your parcel left at your shipping address if you are not home, that’s OK with us but no responsibility will be taken for missing items. You may want to send it to a business address instead, just don’t forget to include the business name!
Did you receive my order?
We will email a confirmation of the order placed online immediately, make sure to check your email's Junk Folder. If you have not received this, please contact us on firstname.lastname@example.org or contact us during business hours on (03) 9588 0288.
How long will it take to receive my order?
We ship SAME DAY for orders placed and paid before 12:00pm EST (next business day for orders placed on weekend/public holiday).
Covid Update - Dependent on your location, standard delivery will be made from 7-21 business days and can take longer during holiday/peak periods. Express Shipping can be selected at the Checkout page.
Estimated delivery time - Covid Updated
Estimated delivery time is 7-14 business days for VIC, 7-14 business days NSW, ACT, TAS, QLD and 2-7 business days for SA,NT & WA. Some remote WA and NT locations can take up to 21 business days.
Express Post eParcel Delivery is available for delivery within Australia Post's Express Post Network. Currently between 5-10 business days.